Last Updated:  10/02/2024

Sillage & Co. is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services, in compliance with the UK Data Protection Act 2018 and UK GDPR.

1. Information We Collect

We may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address.
• Business Information: Company name, business address, VAT number (if applicable).
• Financial Information: Payment details for processing transactions.
• Usage Data: Information about how you use our website, products, and services.
• Communications: Records of your communications with us, including emails and phone calls.

2. How We Collect Your Information

We collect your personal information in the following ways:

• When you contact us through our website, email, phone, or in person.
• When you sign up for our services, newsletters, or marketing materials.
• Through cookies and similar technologies on our website to track your usage and enhance user experience.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and manage the services you request, including project management and communication.
• Payment Processing: To process payments for our services and manage billing information.
• Marketing: To send you updates, promotional materials, and information about our services, provided you have consented to receive such communications.
• Legal Obligations: To comply with legal and regulatory requirements.
• Website Improvement: To analyze website usage and improve our online offerings.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and marketing platforms.
• Legal Requirements: When required by law, court orders, or government regulations.

5. Data Storage and Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. Your data is stored securely on our systems and is only accessible by authorized personnel.

6. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Financial and transactional data may be retained for accounting and tax purposes as required by UK law.

7. Your Rights

Under the UK GDPR, you have the following rights concerning your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Erasure: You have the right to request that we delete your personal data, subject to certain conditions.
• Restriction: You can request that we limit how we use your personal data.
• Data Portability: You have the right to obtain and reuse your personal data for your own purposes.
• Object: You have the right to object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at [email address].

8. Cookies and Tracking Technologies

Our website uses cookies to collect information about how you interact with our site. This data helps us improve your browsing experience and customize our content. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: Info@sillageandco.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your personal data as described.